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Policy of Sales &
Warranty
SURCHARGE ON RETAIL For retail sale, we will charge an additional 30% on the
prices listed in order to cover additional costs, as well as to protect
the interest of our main customer-retailers. Sales tax will also be added.
Other Charges We will charge $5 per package as a RE-PACKING FEE to the
shipping-out orders only if the items ordered are not in
case-lot-quantities. We will also charge 10% of the original freight bill
if we have to pay in advance on behalf of the
customer.
TERMS OF
WARRANTY All products purchased from us
are eligible for our warranty against original factory defects in
materials and workmanship, which could affect the purported performance,
except certain items listed under EXCLUSION. Time limits are as
followed:
A.
Mechanical tools, equipment, appliances, and other non-power actuated
products we guarantee up to one year from the date of sale to the user,
and no longer than 15 months from our invoice date, which ever comes
first.
B.
Tools, machines, appliances, and all other merchandise powered by
electricity, air, and etc.,
we guarantee up to three months to the user and six months upon our
invoice date, which ever comes
first.
OUR SERVICE Return of an incorrect item must be in new condition
with original packaging. We will refund our customer either 100% of the
paid price, or at the latest selling price. We reserve our right to decide
to repair the claimed defective product or to replace it with the same
kind of product in good condition, or simply refund the customer. If we
take one of the first tow options we will cover the costs of shipping the
merchandise to the customer.
JURISDICTION Without
our written authorization, the stated policy in whole shall become the
standard SALE CONTRACT, which will automatically be executed, binding us
and the customer once the customer’s order is shipped. The contract shall
be deemed to have been entered into the County of Los Angeles, State of
California, regardless of where it is executed. King Machinery, Inc. and
customer/buyer hereby stipulate any action necessary to enforce this
agreement will be brought in any court situated in the County of Los
Angeles, State of California to the jurisdiction of which court both
parties submit.
LIABILITY OF SHIPPING Merchandise once picked up by a
COMMON CARRIER, or by the designated REPRESENTATIVE of the customer, shall
constitute delivery of merchandise to the customer; thereafter, the order
shall be at the customer’s own risk.
EXCLUSION
OF
WARRANTY Products failing to
perform due to abnormal wear or found to be abused, neglected, or
improperly operated/handled will be excluded from our warranty. Items
listed below are not included in our warranty:
A. Blades of tools, such as
bolt-cutter, saw, nipper, and other cutleries due to impossibility of
tracing what kind of substance it has been applied to. The same applies to
air/gas hoses, which are impossible to determine applied pressure.
B. Our
promotional line of products, which can be identified by the suffix P or
Stock Number, e.g. 1003P-1.
C.
Close-Out items, which we have indicated NO
WARRANTY in our flyers or price lists.
D. Products not bearing the KING
brand or providing no proof the product came from
us.
CLAIM PROCEDURE Customers should provide us the invoice number under
which the claimed product was purchased from us when ?ling a claim. Before
a return of any product for any reason, the customer should obtain our
authorization and put our approval number on the package. Freight and
other expenses incurred should be prepared by the customer without
recourse. Defects or shortages caused by a common carrier, such as a
shortage in the number of cases, or torn packages, etc. will not be our
responsibility; the customer must make a claim directly with the carrier
at the time of delivery. For a concealed shortage inside the shipping
package or incorrect items received, the customer shall make a claim to us
within three working days
CONCLUSION In the interest
of fairness no exception can be made for customers who fail to follow our
established policy. Please remember that your helping us to keep costs
down means greater savings to you. Thank you for your understanding and
patronage. Some states do not allow limitations on incidental or
consequential damages, or how long an implied warranty last, so that above
limitations may not apply to you. This warranty gives you specific legal
rights, and you may have other rights which may vary from state to
state. |
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